Information

How To Report “Mpesa Fraud” To Safaricom

Fraud it seems has become common place in today’s society. People have become lazy and they want to reap where they did not sow. They are targeting every possible avenue MPESA, Airtel Money, Orange money and even your bank account.

How to report fraud or con men on Safaricom

They say every market has its own mad man, same goes for these M-PESA fraudsters .Even in the best of societies they are there, praying on innocent souls. You are safe to keep watch all the time and be on your guard. MPESA fraud, sms con tricks in Kenya.

Safaricom mpesa fraud report 333

It’s with this reasoning in mind that Safaricom has created a free service to report any suspected fraud on their network.

What you need

  • A working Safaricom line
  • The suspect number (number trying to defraud you)

The procedure:

  • Go to compose New SMS on your phone
  • Write a message quoting the fraudulent number and ask Safaricom to investigate
  • Send the message to 333

Safaricom will investigate the fraud

Important Tips

  • When you receive a message that has allegedly come from M-Pesa , please verify that it’s from M-Pesa rather than from a personal number
  • When you receive a call from someone claiming to have sent you Money on M-Pesa, check your balance before sending him the money back. You could as well dial *234# to get a FREE mini-statement
  • Make your M-pesa PIN a bit complex , hard for fraudsters to guess it
  • Never dial codes perform commands on your phone that you did not request for assistance from Safaricom Customer Care.

safaricom report fraud, conmen,  fraudsters
mpesa fraud reporting VIA SAFARICOM SMS 333

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

46 thoughts on “How To Report “Mpesa Fraud” To Safaricom

  • Everline Odongo

    Michael Gacheru Kieme using phone numbers 0788427907,0782088836 and 0768286268 scammed me a total of kshs 42,441..claiming that he is a farmer who sells maize and that he would supply me maize for sale. He then refused to pick my calls. Guys be cautious about this guy. I have his pictures and I can assist Safaricom with them to help in creating awareness and probably help me get my money back.

    Reply
  • Gilbert kirui is a fraudster . No 0741137624. Conned me 4150 . Be aware of the guy. Dont trust him at all

    Reply
  • Guys be aware of these nu….the guy is from Kisii….face book page Hon. Kimori….he calls people confusing and telling them he works at Coca-Cola company so he want to employ them….he has conned several innocent people by sending him money through mpesa…..Mike Duncan…0722928467

    Reply
  • Kelvin Kioko, normally know as Bahati the musician number-0114094420 conned me sh.17685 through mpesa on 5th Dec 2020 pretending to help the needy start businesses.My phone number is 0704934672 please help me kindly

    Reply
  • Machira.j

    MPESA OJG5J8OMLP Confirmed.You have received Ksh5,900.00 from PETER THIONGO 0795889521 on 16/10/20 New M-PESA balance is Ksh13,898.00. Pay Via M-PESA.This is another fraudster trying to solicite money from unsuspecting customers

    Reply
  • Juvenalis Gitau

    The company HF appliances that operates on Facebook has been coning people through paybill number 100400 account number 9783716644 and they use the mobile number +254 721 908427. They coned me ksh 12,500. On the pretext that they are selling me a fridge. They block pple on fcbk after they succeed in their con job.

    Reply
  • I need help on fraud issues done through Paybill to an account number kindly

    Reply
  • Guys please be aware of this number 020 2012000. They called me in the disguise of Safaricom customer care about my number having double registration or something of the sort. That number got me confused and I thought it was a legit call from Safaricom. So they asked for my details until it got to the point that asked for my last two digits of my pin. Then it came to me. You are not supposed to share your pin even to Safaricom themselves. I knew I was in trouble so I went to google the number and see if it would match any Safaricom hotline. Heeee!!! no such thing.
    But it was too late they had enough. The guy on the line then told me to switch off my phone for 20 min so that they could repair the damage. I declined and that’s when he started becoming aggressive which pissed me off. How do call me and raise your voice at me Schaumburg?
    Luckily I did not have any cash in my line… Also, I have a bad credit score (CRB Enlisted) so they won’t get any loan from anywhere. trust me I tried. The Only thing that gets me worried is that my identity may be used to scam other people.
    Safaricom advised that I replace my line and report the issue to the police. Like we all don’t know how that ends. Guys, in short, don’t provide personal info to anyone claiming to be from Safaricom. If Safaricom wanted this info, they already have it in their system.

    Reply
  • Martin W. Muiru

    020 2004010 if you are called by this number, be careful. They called me saying my number is registered twice and I should give them registration details. I didn’t give them audience. I hurriedly hunged up suspecting it was a potential sim swap case.

    Reply
  • yuniah kenyanya

    I was conned by Cleophas Ojanji in 15 aug 2018.He took 20,200k,then38,300 thru mpesa.He claimed he was shipping for me goods by a client based in the uk.So i needed to pay.Customs duty.He was calling together with another number from coast based swahili lady all conned me.Safaricom didnt help me.Please investigate im waiting.my no is 0720 616337 i will appreciate.Avery fake shipping company.
    Check my mpesa statement for 15aug2018 at 9.20am and 1.07am .

    Reply
  • Ati….??? ‘KCB account suspended’ What the hell?? I dont even have a KCB account!! I told him I’m afraid of loosing my 80,000 plus shillings from my ‘Savings Account’@@@@ LOL Hahaha. He has my full names and mobile number…. Safaricom ex-employee?? I wonder.

    Anyway, Do not get hoaxed by 0732531228 or 0790565913

    Reply
  • Umoja and Tena residents do not fall prey of this numbers 0729-968370 Cyprus Macharia 0799-706449 Derrick Odhiambo and 0720-302052 Winnie Nyambura Mburu. Con men within Umoja and Tena. don’t SEND THEM ANY CASH.

    Reply
  • Derick Odhiambo 0799-706449 and Winnie Nyambura Mburu of phone no 0720-302052 are fraudsters. They pose they have a house in Tena for occupation. Winnie dare ask me where do I think she gets her pay shes a con woman. The house is advertised under Trovit houses for rent

    Do not be a victim

    Reply
    • Wilson Mwangi Gathee

      CONGRATULATIONS! FROM SHUKRANI KOCHOKOCHO. Dear customer you have won ksh100,000. your secret code is 555555. Call us on 0784444434. DONT PAY ANYTHING.

      Reply
  • Tarcisius Kiambi Mutuoki

    I was conned of 5500 sent to Geofry Odipo Olando (0706314631) on 28/03/2019 Mpesa Confirmation NCS2SWL7M2. He purported to send a package to me using G4S from Kisumu only to find out that the intention was to defraud me of the money and never send the item that I had purchased.
    Please help shield hard working Kenyans from such crooks.

    Reply
    • Did you get your money back?

      Reply
  • Beryl Alaka

    I have been conned kshs.5000, by people claiming to be rental house owners, kindly assist

    Reply
  • Alex Mutave no. 0793710876 is out to con people claiming to be selling academic writing accounts online. He conned me ksh2500. I have tried reversing the money but I didn’t succeed. The mpesa name is Purity Muthini Ngesa

    Kindly help. The guy conned me money meant for buying my grandmother’s blood pressure medicine.

    Reply
  • Ayot Adhiambo

    Regina Oure Akhasamba 0714963002 using the email [email protected]. Don’t send money to her, because all the interview venues are fake and no interview is taking place.

    Reply
  • Safaricom is making profits on customers but DOES NOT protect them. I was defrauded today by these numbers —I have been conned. Safcom #254 756 249075, 254 756 785406, 254748060816, 020 2000038, TRANSACTION NBK4Z5WA52 Confirmed. Ksh3,201.00 sent to DAVID MUNGAI MWANIKI 0748060816 on 20/2/19 at 2:17 PM.

    Reply
  • Kevin Njage no. 0710918420 is out to con people claiming to be selling electronics eg printers online. He conned me a lot of money. Still thinking to take his details to a witch doctor. Beware

    Reply
  • Lulu mohamed

    this guy his name shadrack he pretend to give loan Am so stressed with school fees my son is at home I tried to get money from anyone when I saw his post face book I texted him to ask for loan he send me structions he ask me to pay 980 for regration I pay he said after 25mnts he will sent 10k I was worried but nothg I can do be co use I need help after 30mnts he ask again for 800 shillings I tried to reverse my 980 shillings from 456 but they reply that money is used from ac I ask him he pretend like he dont understand anythg ppl be aware I think this guy harvest a lot from need ppl
    this is the number he use from safar com 0707698889
    THANK U

    Reply
  • Sonic ke

    PATRICK KIRUI 0715026896 This conman taking it to the next level, it there a way to close or block such peoples accounts.

    Reply
  • CONGRATULATIONS,you’re the lucky winner of ksh100,000 from maisha ni M-PESA tu promotion for more information call / sms manager 0736998197 DON’T pay Anything.

    Is this from safaricom

    Reply
  • I was stupid enough today 26/8/2018 to respond to a fraudster 0785161585 and also using number 0785267086 pretending to be Safaricom agent calling about Maisha ni mpesa tu promotion. I should have checked the call did not at least come from 0722000000. Don’t be like me be ware. The fraudster is even bald enough in our beautiful Kenya to withdraw the money from an ATM point.

    Reply
    • Same thing happened to me, lost about ksh4000

      Reply
  • Vincent Onyango you wanted to con me Ksh.19,990……..your number 0780479272

    try your hustle somewhere else

    Reply
    • Geoffrey Sangare

      This guy is a con they pretend to do a car hire… Denis mwangi maina 0758921613

      Reply
  • 0791261141 goes by the name Renzy, has just tried to con me of shs 4,000. The” I have sent money by mistake” line.

    Reply
  • Hi,am so so dissapointed with you safaricom,How do you lock someones Mpesa without informing them what the problem is,mayb that money is for emergency case or business then you just lock my account and when i visit your safaricom offices the responce get is that the person who locked the account has not stated the reason and that these person is not in the office and i have to wait till the following day,am soo mad.

    Reply
  • Manilal J Gohil

    From Cell Phone Number +254731238984

    M-PESA MDF7UTE24D
    Confirmed. You have received Kshs. 4,530.00 from
    Dorine Anyango
    0746012272 on 04/05/2018.
    New M-PESA balance is
    (LOCKED) Pay bills via
    mpesa

    Then she follows up by a call for me to act.
    I said there is nothing in my M-PESA account to send to you back.
    When I told her that I have reported matter to POLICE
    She said “You Mother Fucker” and hang up.

    Reply
    • 0720201429
      Fraudsters purporting to be Safaricom customer care agents confirming SIM registration.
      They clean out your mobile money.

      Reply
  • Miriam Sarange Oseko

    on 11TH April 2018 my mum was called by 0720151625 claiming to work for safaricom and wanting her details. She refused . they kept calling her and nagging her she decided to switch off her phone. after 30 minutes she switched on her phone but her phone had been blocked. so she called me using my dads number and i immediately called safaricom explained to them the situation and requested them to block my mothers line. Unfortunately a sim swap had taken place and the money she had in Mpesa 44,000ksh had been used to buy bundles to another line …My question is how did they manage to deactivate my mums line and conduct the sim swap yet she did not disclose any information at all to them

    Reply
    • Hi Miriam,
      what a sad experience . My though is they might have had the details the persistent calling was to prompt your mother to switch off the phone so they could orchestrate the swap . Switching off the phone to stop the nagging is not advisable.

      Reply
  • I have been losing my money and never knew how the loss comes-by, who can tell me how this happens?

    Reply
    • This connmen have increased..

      Another one is NYAMOKIMA BERNADETTE

      NUMBER 0796298140

      be aware of him

      Reply
    • This connmen have increased massively

      Another one is NYAMOKIMA BERNADETTE

      NUMBER 0796298140

      be aware of him

      Reply
  • 0715364648
    Please note.This guy is a conman
    *Alhamdulillah*
    ????0715364648
    *SAFARICOM*
    *1 MONTH VALIDITY*
    ????500mb 100/- ????1gb 200/-
    ????2gb 350/-

    *3 MONTHS*
    ????3gb 450/- ????4gb 550/- ????6gb 650/- ????10gb 800/- ????12gb 1100/- ????16gb 1250/- ????20gb 1600/-

    *SAFARICOM ADVANTAGE PLANS*
    ????1gb,800mins,800sms 450/-
    ????3gb,1500mins,1500sms 750/-
    ????6gb,3000mins, 3000sms 1250/-

    *AIRTEL AND TELKOM*
    ????1gb 200/- ????3gb 300/-
    ????6gb 500/- ????9gb 650/-
    ????12gb 850/- ????16gb 1000/-
    ????20gb 1200/-

    *AIRTEL UNLIMINET*
    ????1gb,100mins,500sms 380/-
    ????3gb,500mins,2500sms 680/-
    ????4gb,800mins,5000sms 900/-
    ????7gb,1200mins,10000sms 1250/-

    *SAFARICOM UNLIMITED*
    ????1MONTH 2000/-
    ????3MONTHS 3500/-

    *AIRTEL UNLIMITED*
    ????1MONTH 1900/-
    ????3MONTHS 2800/-

    Grab yourself the best offer in town
    ☎we also buy and sale airtime and bonga points

    CONTACT ???? 0715364648

    Reply
  • ABDALLA KASSIM KIDZOKA

    0717174231
    KENNEDY OTUNGA OUMA,
    conman, He steals money from people like you and I who are willing to double their money, He takes advantage of you being desperate to take more.

    He uses the name SKY BET, in telegram.
    Be ware and spread the news to the world…
    if gets caught, the better.

    Reply
  • I have sent funds to a wrong number and the recipient has refused to reverse can you assist?

    Reply
  • 0792420617 scammed me 3750

    Reply
  • francis ngumo

    Conned money by 0702685860 4850

    Reply
  • paul misoi

    ma mpesa till no 025513 waz swap yesterday by anknown pple n go away with ma float n commission now ma simcard is not work ….by de name phoneland investors ma na is 0724430303 plz help

    Reply
  • Stella achieng ogoye

    I was conned of over 3000 by 0726701770 and 0700511200 pretending to sponsor the needy. with fee like me

    Reply
  • HOLYMPIC TECHNOLOGIES
    WE OFFER CHEAPEST DATA BUNDLES. VALID TILL 2030
    SAFARICOM
    500 MB @ 100/-
    1GB @ 200/-
    1.G5B @ 250/-
    2GB @ 310/-
    4GB @ 400/-
    6GB @ 550/-
    8GB @ 630/-
    10GB @ 720/-
    (GET 500 MB FOR EVERY PURCHASE™

    AIRTEL
    350MB @ 70/-
    500 MB @ 90/-
    1 GB @ 180/-
    1.5 GB@ 230/-
    2 GB @ 300/-
    3.GGB @ 400/-
    5GB @ 500/-
    7.5GB @ 600/-
    8 GB @ 700/-
    AIRTEL UNLIMINET
    10GB+400SMS+100MINS @ 800/-
    15GB+800SMS+400MINS @ 1000/-
    20GB+1000SMS+600MINS @ 1200/-
    25GB+1200SMS+700MINS @ 1450/-

    (GET 500 MB FOR EVERY PURCHASE™

    ORANGE
    500MB @ 100/-
    1GB @ 170/-
    2GB @ 280/-
    4GB @ 390/-
    5GB @ 530/-
    8GB @ 690/-
    10GB @ 750/-

    KPLC TOKENS
    100 UNITS @ 200/-
    250 UNITS @ 450/-
    500 UITS @ 900/-
    1000UNITS @ 1300/-
    »THE PRICES ARE FIXED FOR THEY ARE DISCOUNTED.

    HOW TO GET
    1 . SEND THE NUMBER TO BE LOADED.(BUNDLES)
    ─SEND THE METER NUMBER.
    2. MAKE PAYMENTS VIA MPESA TO 0722 499 534 (IAN)
    3. YOU RECEIVE YOUR DATA BUNDLES/TOKEN CREDIT NUMBER INSTANTLY.

    CONTACT/TEXT/WHATSAPP
    0722 499 534
    ©HOLYMPIC TECHNOLOGIES
    Your caring partner

    Thats fraud

    Reply
  • Dancun Barasa

    thanks to safaricom for letting us have ease access to their website…would like to enqure something that you atleast get to m pesa agents soon as they try to call due to fraudness

    Reply

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