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How To Reverse M-PESA to wrong number, paybill or till number

How To Reverse M-PESA transaction to number, paybill or lipa na mpesa till.

MPESA reversal to wrong number

If you are an M-PESA user, you most likely have send money to the wrong number in the past.  If this has happened to you, you must content that getting your money back can be hard if the other person is dishonest.

Worry not, SAFARICOM can help you reverse your funds.

UPDATE 21 Oct 2018: Simply forward the MPESA transaction sms/text to the number 456.

# That is it 🙂

Reverse Lipa Na M-PESA PayBill or Lipa Na M-PESA Buy Goods & Services transaction:

Lipa Na Mpesa has revolutionized how people make payments these days. However it happens that you may make an erroneous payment while attempting your Lipa Na Mpesa transaction. If you happen to pay to the wrong Mpesa Paybill or MPESA Till Buy Goods & Services how to initiate a reversal.

Reverse Lipa Na M-PESA Buy Goods & Services

If you send an MPESA payment to a wrong till number using the Lipa na MPESA Buy Goods & Services, do not despair. You can get the funds back. You can get the M-PESA transaction reversed. Call Safaricom on 234 and ask for them to initiate the MPESA reversal.

Reverse Lipa Na M-PESA PayBill

To reverse a Lipa Na M-PESA PayBill, you have to contact the merchant directly and request for the reversal.If you do not have the merchant number, call Safarciom directory on 191 and ask for the number of the merchant who runs the  MPESA PayBill. The business will check the transaction and advice you how soon the M-PESA paybill reversal will be done usually within two days for most businesses.

What You need

  • The M-PESA transaction id
  • Time you send the money on MPESA
  • Your ID number
  • Your full names

The procedure

There are several ways to initiate the reversal process

You can:

Sms the word ‘reverse’ to 234 or 100

Then forward the transaction sms received from M-PESA to the number 234

Call the numbers 234 or 100

Provide the transaction sms received from M-PESA

You can also chat with Safaricom from their selfcare site or twitter handle @Safaricom_Care

RELATED: HOW TO CHAT WITH SAFARICOM 

DISCLAIMER  THIS IS NOT AFFILIATED OR OWNED BY SAFARICOM.

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How to reverse mpesa send to wrong number, paybill or reverse lipa na M-PESA
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How to reverse mpesa send to wrong number, paybill or reverse lipa na M-PESA
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How to reverse mpesa send to wrong number, paybill or reverse lipa na M-PESA
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131 thoughts on “How To Reverse M-PESA to wrong number, paybill or till number

  • Beatrice wambugu

    This is the Paybill I used4124167

    Reply
    • Beatrice wambugu

      Please ineed assistance

      Reply
  • Gadpon Karanja

    money was sent in a blocked line, how can it be reversed

    Reply
  • I sent money to the right TILL but wrong Account number, how do I reverse it.

    Reply
  • I also need help accounting to wrong number reversal

    Reply
  • hi I made payment through a till number,
    i would wish to request for reversal

    I tried contacting the 234 in vain

    Reply
    • This has been an issue for a whole day.this needs to be fixed soon

      Reply
  • Odek Salome

    I sent money to the wrong pay bill how can it be reversed?

    Reply
  • Shadrack olwoch

    I have withdrawn money from a wrong agent and the agent isn’t ready to help me

    Reply
  • I have sent 1500 to KUCCPS account and the reversal tells me it’s only mobile to mobile, how can i have the reversal done?

    Reply
  • Moses ngotho

    I have sent money to wrong till number and says its only mobile to mobile. How can i get help

    Reply
  • Mike wekesa

    I have sent ksh 250 to the wrong till no 001678 and SMS reversal using 456 but the response reads that its only applicable for person to person please help

    Reply
  • victor mucheywa

    NLC0LWTMQK Confirmed. Ksh310.00 sent to CEENOTE SERVICES for account 0759559223 on 12/12/19 at 9:40 AM New M-PESA balance is Ksh7.00. Transaction cost, Ksh23.00.

    Reply
  • Everlyn kituku

    I have sent money to wrong till , I have sent the mpesa message to 456 but says this is only person to person wrong transactions

    Reply
    • You will need to call M-PESA on 234 so that they can confirm the merchant. The merchant will process the refund.

      Reply
  • Wanjiru Anne Kinyanjui

    I have sent money to the wrong till number. Buy Goods. How do I reverse that? I have sent the message to 100 and 456. No feedback from 100 but 456 is only person to person!

    Reply
  • I have send 2000 to wrong number help

    Reply
      • Philice were

        I have send 500 shillings to awrong till number. Reverse

        Reply
  • Hello, I’ve sold an item equivalent to ksh 16257 to Dennis Mkong on 0712616269, after few minutes he reversed the payment. I didn’t receive a call from safaricom letting me know the reversal happening on my mpesa account, but I call them and they said they could do nothing about it.

    Reply
    • Some deceitful people are using the mpesa reversal service to con honest business people like you. We highly recommend that once you receive funds from the clients move it to Mshwari /your bank account before handing over the good/service. This way you will secure your money…Also you can set up a Lipa na MPESA or Pay bill account so that you funds go straight to your bank and can not be reversed without your consent.

      Reply
    • Did you manage to get your money back brother,I would appreciate a feedback cause I’m going through the same!?

      Reply
      • Anne wwihaki Njeri

        I paid 17000 to a wrong paybill,called safaricom care they gave me a number that is out of service,how can I get their details using their paybill number

        Reply
        • You will need to call Safaricom and get another number of the business.

          Reply
  • JAMES KIRIMI MUGAMBI

    i paid some amount to itech jungle an online platform that claims to load personal skril;l accounts but to date they have not done anything is it possible to retreave my money back please advice

    Reply
    • Before you send funds to anyone on mpesa you need to be sure thy will provide the service or you hav a legal agreement in case they fail to provide the service. Also ask for Paybill or Lipa na MPESA instead of sending to personal phone numbers. Yu may have to report to Safaricom by calling 100 for them to help you resolve this.

      Reply
  • musyimi kimweli

    I sent 20000 to somebody 0790537960 and she refused to refund my money back plz help

    Reply
  • Jeremiah gichu

    On Saturday 21-4 2017 sent money to wrong no. 0722201127 for yunis Ahmed and I sent transaction no 456 and till now nothing has come out it. Pls assist

    Reply
  • Jeremiah gichu

    Sent money to wrong person on Saturday known as yunis Ahmed and sent transaction to 456 and yet got nothing back to date

    Reply
  • Eliud Kuria Nganga

    Hallo. My name is Eliud Kuria. I made a wrong money withdrawal on Friday at 7:32pm. I called the customer care for assistance and I was adviced the resersal had been initiated and will receive my money within 12-14 hours,which up to now I haven’t received. Kindly assist.
    Regards,
    Eliud Kuria Nganga
    ID.31285593
    Phone No used 0704556353

    Reply
    • you want help from our company ? contact 0729274700 for assistance

      Reply
  • Andrew Ndambuki Nzyoki

    since 29/3/18 I withdraw money from wrong agent and up to-date have not received back my money and u send me reversal ID. I used airtel line 0736646713

    Reply
  • sent money to wrong number transaction mcp3goxy7d wat should i do to retrieve back ma money

    Reply
  • Paulette Rapando

    i sent money wrongly to someone but alas you guys couldn’t do anything about it..

    Reply
  • brian otieno okeyo

    send 106,000 to 0728617611 on 28/12/2017 plz help me find my money back

    Reply
  • Introducing the SMS reversal service for wrong Mpesa transactions by Safaricom is one of the best service so far for all the Mpesa users. Very fast and effective. That is, if the customer sends the message immediately he/she makes the wrong Mpesa transaction.

    Reply
  • Emmaculate

    Sent money to s platform known as kopamkopo via s personal line as my application fee for a loan confirmation code LLA9M931HH
    To Musyoka Nguniko
    But did not respond and they were to refund me the 300 if I did not qualify please assist me get reversed

    Reply
  • We love Safaricom because you save us well, infact in real sense Safaricom treats customers very well

    Reply
  • I have never left a comment but this time ….. HAIL Safaricom.
    So am visiting in Maryland for thanks giving and I remember late to make an mpesa transaction. Bse I am quite beat with the celebrations of the day, I sent the dimes to a wrong number. This not being the first time, I rush to #dailing 100. Kumbe… am roaming ‘yr call can’t be completed as dailed’. So I googled #how to reverse an mpesa transaction# and voila! This article had just been updated, (456) So much to think it was done for me… but I can’t help feeling special about this one.
    Thank u safaricom. Love u always. HUGS.

    Reply
    • thank you to… you can now easily reverse money send to a wrong number.

      Reply
  • You people are Customer Service goals. Thank you. I love you, God bless

    Reply
  • Edwin kipkosgei bett

    Kindly assist me seems I sent money. 11350ksh to wrong pay bill number LJN7TYJY9R ,(20171023

    Reply
    • you want your money back whatsapp me on 0729274700 for quick refunds thank you

      Reply
  • Catherine wanjiku munene

    Please reverse 250 sent wrongly to Evance Odhiambo LJ93MSHDBP

    Reply
  • Gorreti

    called Customer care, very helpful and reversal was done! Big Up!

    Reply
  • Caleb warui

    I am impressed

    Reply
  • damaris syombua

    LI724LM2GM Confirmed. Ksh100.00 sent to VERONICAH MWANZIA 0714039530 on 7/9/17 at 2:57 AM. New M-PESA balance is Ksh275.00. Transaction cost, Ksh0.00.

    Reply
  • LHS415O6HG Confirmed. Ksh300.00 sent to ALLAN RONO 0700486259 on 28/8/17 at 4:15 PM. New M-PESA balance is Ksh435.25. Transaction cost, Ksh11.00…..sent money to this person by mistake…he refuses to refund me my money back …how can I retrieve it kindly help

    Reply
    • Joseph mwaniki

      Nothing you can do just give up hahah

      Reply
  • LHS415O6HG Confirmed. Ksh300.00 sent to ALLAN RONO 0700486259 on 28/8/17 at 4:15 PM. New M-PESA balance is Ksh435.25. Transaction cost, Ksh11.00.

    Reply
  • please help to truck this men. He should not do this to all people. M-PESA LG71H0F7WB Confirmed.You have received Ksh 4,530.00 from COLLINS ONYANGO 0741484267 on 7/7/17 New M-PESA balance is *(LOCKED)* Pay bills via M-PESA
    LET HIM BE BLOCKED PLEASE
    Thank you in Advance.

    Reply
  • service was quite fast. texted 234.
    though the person already had withdrawn

    Reply
  • Laban Olutatwa

    Transfered money to a wrong no. 0712624286 instade of 0712623289 but call customer care all in vain

    Reply

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