For the fastest assistance , contact Kenya Power through automated digital channels for reporting issues or the 24/7 national contact center for emergencies.
Immediate Contact Options
- USSD Code (Fastest for Outages): Dial *977# on any Safaricom line. This is the quickest way to report a power failure, check your bill, or buy tokens without waiting for a representative.
- National Contact Center (24/7): Call 97771 for direct assistance. For other networks, use 0703 070 707 or 0732 170 170.
- WhatsApp Chatbot (Nuru): Message 0702 977 977 for instant automated responses regarding bills and token queries.
- MyPower App: Download the MyPower App (available on Google Play and the App Store) to report incidents and track service requests.
Social Media & Online Support
For non-emergency follow-ups, these channels are monitored daily:
- X (formerly Twitter): Reach out to @KenyaPower_Care for rapid public and DM support.
- Facebook: Send a message to the official Kenya Power Care page.
- Email: For detailed complaints or documentation, email customercare@kplc.co.ke.
Regional Support (In-Person)
If you need to escalate a recurring issue, you can visit a regional office during business hours:
- Nairobi (Stima Plaza): 020 3201000
- Mombasa (Electricity House): 041 225564
- Kisumu (Electricity House): 057 2020536
- Nakuru (Electricity House): 051 2211594
Always request a reference number when reporting an issue to ensure you can track its progress.
