How to Apply for a Certificate of Good Conduct in Kenya (2026 Guide)
How to Apply for a Police Clearance Certificate in Kenya (2026 Guide)
Whether you’re eyeing a promotion, securing a new job, or prepping for a visa application, the Certificate of Good Conduct is the ultimate green light for your professional journey in Kenya. In 2026, the process is sleeker than ever, having fully migrated to the eCitizen portal to save you from endless queues and paperwork headaches.
But let’s be real—navigating government portals can still feel like a maze if you don’t have the right map. This guide breaks down the step-by-step digital application, the exact documents you’ll need for your biometrics appointment at Huduma Kenya, and how to download your official clearance without leaving your couch.
Ready to clear your path? Let’s get your Police Clearance Certificate sorted.
How to Apply for a Certificate of Good Conduct in Kenya (2026 Guide)
Requirements for Applying for a Certificate of Good Conduct in Kenya
- An active e-Citizen account.
- KSh 1,050 (payable via M-Pesa).
- Your Original ID card (and a clear copy).
- For minors: An original Birth Certificate.
Step 1: The Online Application
- Log in to e-Citizen.
- Select the Directorate of Criminal Investigations (DCI) tile.
- Click on “Police Clearance Certificate” and choose whether it’s for an Adult or a Minor.
- Fill in the required details (Reason for application, etc.).
Step 2: Payment & Booking
- Pay the KSh 1,050 fee via M-Pesa. Note: Do not delete the M-Pesa message; you might need the transaction code if the system lags.
- Select a Fingerprint Location: You will be prompted to book an appointment at DCI Headquarters (Mazingira House), a specific Huduma Centre, or a Regional DCI Office.
- Select a Date and Time that works for you.
Step 3: Print Your Forms
Once payment is confirmed, download and print two copies of:
- The C24 Application Form.
- The Payment Invoice/Receipt.
Step 4: The Fingerprint Session (Physical)
- On your appointment date, go to the selected station.
- Present your printed forms and original ID.
- An officer will take your physical fingerprints using ink or a digital scanner.
- Pro-Tip: Wear clothes you don’t mind getting a tiny bit of ink on, though most centers now use “mess-free” digital scanners.
Step 5: Downloading the Certificate
- The certificate is no longer picked up physically.
- Wait for 7 to 14 days. You will receive an SMS notification.
- Log back into e-Citizen, go to the DCI section, and Download/Print your certificate.
Frequently Asked Questions
- How long is the certificate of good conduct valid?
It is valid for one year from the date of issue.
- Can I apply from the diaspora?
Yes, but you must have your fingerprints taken at a Kenyan Embassy/Consulate or a local police station abroad and mail the physical cards to DCI HQ in Nairobi.
- What if I have a criminal record?
Your certificate will list the specific offences you were convicted of. If you were acquitted, ensure you have the court proceedings to challenge any “active” record.
