The new NHIF guidelines provide for a member to choose their preferred hospital where they will be going to seek outpatient medical help. The preference here is pegged on the proximity and well your own opinion about the facility.
Once you choose a preferred facility you will not be able to get services from another hospital until you change your preference. In the situation where you might need to change your preferred NHIF hospital NHIF allows you to do so twice a year.
There is usually a national call out for change of NHIF preferred facilities. When the call is out you are advised to visit your new hospital and change your preference.
If you feel you need to change the hospital before a call is made you can still visit your nearest branch and present you case for a change of your preferred NHIF hospital.
NHIF branch offices in Nairobi.