How to Check Kenya Power Meter Number (KPLC Guide 2026)
Quick Answer: To check your Kenya Power meter number, enter the correct code on your prepaid meter keypad (e.g., #100# for Conlog or 804 for Hexing). You can also dial *977#, check previous token SMS, or contact Kenya Power support.
Finding your Kenya Power meter number is essential when buying tokens, managing your account, or contacting support. According to official guidance from Kenya Power and Lighting Company (KPLC), there are several reliable ways to retrieve your meter number depending on your meter type.
Method 1: Check Meter Number Using Your Meter (Official KPLC Codes)
This is the fastest and most recommended method by KPLC.
| Meter Type | Code to Enter |
|---|---|
| Conlog Meter | #100# |
| Hexing / Intech Meter | 804 + Enter |
| Actaris Meter | 100 + Enter |
| Shenzhen / Star Instrument Meter | 65 + Enter |
CIU-PLC 75#
000# and 100# can also work on other meters
Once entered, your 11 digit meter number will appear on the screen.
Source: KPLC Prepaid Meter FAQs
Tip:
If you don’t know your meter type, try each code until one works.
Method 2: Use KPLC USSD Code (*977#)
KPLC provides a self-service USSD platform for customers.
- Dial *977#
- Select Prepaid Services
- Choose Meter/Token Services
- Follow prompts to view your meter details
This service works across all Kenyan mobile networks.
Method 3: Check Previous Token SMS or M-Pesa Receipt
If you’ve ever purchased tokens:
- Check your M-Pesa SMS confirmation
- Review messages from Kenya Power
Your meter number is always included in token purchase transactions via Paybill 888880.
Method 4: Contact Kenya Power Customer Care
If all else fails, contact KPLC directly:
- Call 97771 (Customer Care)
- Email or reach out via official social media channels
You may need to provide identification or account details for verification.
Alternative Method: Check Your Meter Physically
Some meters have the number printed on the device or meter box.
This is less reliable but can work if the label is still visible.
Why Your Kenya Power Meter Number Is Important
- Buying electricity tokens
- Tracking electricity usage
- Resolving billing issues
- Customer support requests
Common Issues and Fixes
Meter Code Not Working
- Try a different code based on meter type
- Ensure correct key entry
Meter Screen Not Displaying
- Check power supply to the CIU device
- Restart the unit
Still Can’t Find Meter Number
- Use USSD *977#
- Contact KPLC support
Related Guides :
How to buy kplc prepaid tokens
FAQs: Kenya Power Meter Number
How do I check my Kenya Power meter number quickly?
Use your meter keypad and enter the correct code (e.g., #100# for Conlog). This is the fastest method.
Can I check my meter number without the meter?
Yes. Dial *977# or check your M-Pesa transaction messages.
What is the KPLC Paybill number?
The official Kenya Power Paybill is 888880.
Is the meter number the same as the account number?
No. The meter number is specific to your prepaid meter, while the account number applies to postpaid billing.
Conclusion
Checking your Kenya Power meter number is straightforward using KPLC-approved methods. The most reliable option is using your meter keypad codes, followed by the *977# USSD service or checking past token purchases.
For accuracy and security, always rely on official Kenya Power channels.
Have tried loading my account and it shows error. Calledyiur customer service and the lady was extremely rude as she was asking why the meter was not on power and in a very rude way. Customer Service is key
Please activate INHEMETRE prepaid,37180429393
pls kplc be kind enough to activate my meter prepaid it was installed five months ago and never been activated hv tried to buy even token severally and it keeps telling me that the meter no is invalid i have power but i cant use it meter no54 1600 111 90 PLS ACTIVATE THAT METER NO
please activate mine too 22170487353
unlock for me meter 14286285423
Prepaid hnhemetre indicate invalid on status. Can the metre been activated?
pliz kindly unlock my meter 14286285423
kindly activate my meter number 54400348709
how comes I paid 218 on meter 14228838950 you give me only 0.1 units
Please activate my account meter number 14286865077
Plis activate my meter number 54400505787
my token has 9 digits and I want to pay..how I do?
How do I check my standing charge
activate my meter 37175561606
pliz am kindly activate my meter 37175561606
kindly activate my meter number 14251725702.
14251725702 its my meter number and i was informed that it is not registered by kplc and i have been using it.help please
Kindly activate 14272787590- id 5587154- in kaptumo nandi county
I have tried All the above but it still tells me FAILED . What is wrong?
Hello next tym try using paybill no 501200 as faster replying
I’m new to this pre paid meter thing, and I recently paid 250 Bob for tokens but I was instead asked to pay about 1000 Bob, what could be the issue?
My meter just reads zero zero and i cant load tokens kindly assist
Please I Am New And My Meter Have Failed To Work, Everything Is Succees But No Powe My Meter No Is 14272023335
my tocken went off yesterday at night, so it’s impossible for me to dial my tocken account no. please help. Tocken meter no. is 14283293323.
I paid cash yesterday using M-pesa(Token) until now no power.what is the problem?
i paid 380ksh on a meter token and it tells me that token generation ……..contact customer care plz tell me why
How do we check inhemeter account number
How do we check hemeter prepaid meter number
Good work
Is it a must that the token number should have11 digits
Yes it is
my token number has 9 digits.how do I get others
hi i just wanted to know how i could know the standing charges for a hexing token meter
that has been dormant but heard 33point filled when it was installed..the meter no is 14245181715
Am new n my meter is HEXING… Have tried to dial 804 to know my meter No. But it tells me fail… What do I do?
i made a wrong payment of tokens to another tokens.kindly assist to return back my tokens.
Hi. what happens to meter which reject recharge and indicate unregistered meter?
i just installed a meter but my hexing has no network. cant load any tokens or see the balance. kindly help plizz
Please activate my new meter, card no 142932621936
I am forgetting activation code to acctivate my prepaid meter and my Meter is hexing
12486045795… a whole week without lights please activate it…it’s connecting then in a few seconds failed do something about it heixing
meter no 14284003697 pls activate this meter
Please activate my five token Metres.
54400831373
54400831357
54400831332
54400831316
54400831399
I have recently purchased a meter for tokens with meter no.14271704190. i have tried to recharge but when i pay it tells me the money is not enough. How can i confirm whether the meter is new or has been used by another person before being sold to me.
Also can i know the real owner be4 being sold to me.
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I want to know how calculations goes cause I don’t understand.
i have dialed 100 n it still isnt giving me the account number…i just moved in to a house that already had one so ill need the account number for any future payments
To know your prepay meter number please follow this instructions
ACTARIS press100 enter,
HEXING 804#,
CONLOG #100# ,
SHENZEN 65 enter
Good afternoon, please press either of the following to confirm your meter no. 804#, 000#, 100# or 65#. Thank you.
To know your prepay meter number please follow this instructions
ACTARIS press100 enter,
HEXING 804#,
CONLOG #100# ,
SHENZEN 65 enter
please press either of the following to confirm your meter no. 804#, 000#, 100# or 65#. Thank you.
How can i know the amount that has accumulated for the monthly charges?
It’s easier to call or chat with Kenya power on their Twitter handle …this was you will get assistance faster
Meter no.
I have a token and given 49 units. I have fed it to my meter but it is displaying 0. 00 units what could be the problem?
You dint press enter …
My meter number plz
Have tried this but it says rejected i dont know why
I want to view my meter number
I dont know my prepaid meter number how do i go about it?
my prepaid meter number 14106499032 have a problem in units i ussuary given a small units like 3 units when i buy for ksh 200 via mpesa whats is the problem plz assists
I only have kplc customer interface. I want to know my meter number
Ho do I go about it?
in the event a digital pre paid metre is not used for several months .will the monthly charge fee b implied
Yes it will accumulate
hello…. I happen to have a new meter box and it is not responding, by that I mean, I have fed it with units but there is still no power what might be the issue. please help