How to Contact Kenya Power Fast
Power blackouts, faulty electricity lines, burning transformer, failed token generation are just some of the reasons you may need to contact Kenya Power. Whatever you reason is you will content with me that it can get tricky reaching Kenya power when you desperately need to.
Well it doesn’t have to be, that’s why Kenya power has come with multiple channels of how to contact them.
There are four distinct ways to contact Kenya Power but of all the four one seems to get to them much faster.
What you need
- Your meter number
- A twitter account. sign up here
Here is how to chat with Kenya Power on Twitter
This is the easiest way to reach Kenya power
- Go to your twitter handle
- Search for @kenyapower_care
- Click on it and start your chat
- Remember to quote your meter number
You can also reach Kenya Power through these three other means but a chat on twitter be the quickest
- National Contact Centre. 95551 or 0703 070 707 | 0732 170 170.
- Telephone Number. +254 203201000.
- [email protected].
sorry for the first text,,bought my token and my meter now reading 9.units and not receiving light please help.
I have bought my token and given units and the meter now reading 9 units and not getting light,please assist meter no 37194170066
bought my token and given the u its,my meter now reading 9. units and receiving light please help meter no 37194170066
Hi, my electricity was disconnected yesterday, reason my neighbor complained that i did not ask for her consent to pass the power line through her piece of land. KPLC had connected the pwer since August 2017. When i was applying for the power i was not informed that i should seek clearance from my neighbors. Is the customer or KPLC who should get consent or is clearance from all the people the line will pass through? Is KPLC not allowed to sell power to anybody regardless of where the lines are?
Why did your staff disconnect my power at 6pm and carry with them the meter and the cable? Why didnt they contact me?
I have paid my prepay but almost an hour I have gotten a reply for the tokens.Meter no. 14242747658
have paid my prepay but I have no answers please check for me my meter number is 14244687654
Check for me 37180588917
I paid bill through token but no answer no electricity my meter no 37180588917
Trust this email finds you well.
On 6Jul’18 I paid for this metre account 22119267247 via paybill 888880 token 1228 5581 3495 6359 8903, given units kWh:40 only to be told my account has issues and have been replaced with the new metre account 54601076604.
Kindly assist to reload my new metre account with the amount paid for the wrong account.
Your help will be highly appreciated.
KPLC Token
Mtr No. 22120178987
Token: 4266 4687 7925 3988 0006
Date:2018-7-11 22:29:2
Units kWh:0.2
Amount Ksh 220 how can I get 0.2 units and when I buy token worthy 10 am given 0.8 units? if monthly charge is 174
sorry for the first text,,bought my token and my meter now reading 9.units and not receiving light please help.
Hi, we had an incident this morning at Tassia, a lorry that was turning knocked a mains electricity pole, and the cable connecting from the pole to my apartment was disconnected. I request if you can send your team to reconnect the cable.
Exact location is:
From Outering Road you take the Fedha Junction. Along this road from the junction you take your 1st left Turn(abt 200m from outering rd) – entering Tassia, the 3rd gate (black) on your right.
PREPAID METERNUMBER 37175124082 TOKEN NOT RECEIVED SINCE YESTERDAY!!! PLEASE CREDIT ME WITH 2000 SHILLINGS WORTH OF TOKEN. MPESA CONFIRMATION NUMBER IS MFH214T0M6
Send me tokens for meter no 37169549211…I have paid 274 ryt now
I have bought tokens of 274 ryt now,av called u guys twice about meter no37169549211 and still u guys aren’t sending me feed back…kama mumechoka na kazi uzeni company Kwa watu wanaeza Fanya kazi
what is wrong with ur services with no offence am filled with anger becoz i paid my bills and still in darkness not yet received my token meter no:37156402242
We have been in black out,, since Sunday.. In Huruma ndururuno
Transformer busted on sunday up-to now, we are in darkness
Have tried several times to load the meter with below tokens but not going through. Will you help????
Meter number: 14104459764
Token nos:
1. 60893148600435399330, receipt no: PDSLOVS17711808, Total Amount: Kes 700.00, Units: 15.6
2. 44056305288268323553, receipt no:PDSLOVS01516968, Amount: Kes 400.00, Units: 22.3
3. 24932483762802902340, receipt no: PDSLOVS99902249, Amount: Kes 200, Units: 2.6
Have paid ksh100 in this meter 37172453534 but have not received the token.The one received is for ksh375 paid through this line 0719767418.But for ksh100 paid through my phone 0725285637 not yet received. ASSIST PLEASE.
Does the landlord has authorty to swich off power when you have pre paid token? Our landlord always switch off power when you disagree with him.
We have been in a blackout for the past 3days now hear in Dandora phace 2 near Equity Bank please do something
Hi, am Ann from Dandora place 2 and we have been in a blackout for 3days now plz help
I have a problem with my power line when the power goes off it takes even two days,from yesterday night up to now still have no power while the rest of my colleagues have power.I need your help.
Account: 14244368958.
I paid 550/= between 15th and 20th but yet to receive any token, even after visiting Stima Plaza on 23rd where I was assured to be sent.
Meter no 54400860570 is not activated and I paid sh500 for token.pliz activated the meter for me to get token. Phone 0710394287
Kindly update on token generation since 23rd at 2:00pm my meter no. Is 01450685472.
Hi I paid 90shs then 40shs on friday but I have not received token my number is 14243733038.
Hi Masega,
If it’s your first buy of the month you need at least 174 shilings.
I have bought token twice but I haven’t received any message from you guys,what’s not happening.
Hey kplc since Sunday at machakos kathaini kaewa it’s been blackout??????
meter number.37180967228 ipaid for atoken 3days ago up to now no SMS found am in dark,pliz asist
37180967228_my meter number.I paid for my token 3days ago up to now av not bn given,pliz am in dark
14253905260…is my mtr number….bought tokens yesterday and 24 hrs later , nothing yet…
Hi Mwende
If you follow the instructions above you will be able to get help.
paid the token but the respond got was,the token can’t be generated mtr account 37169148410
my account is 37169148410
PlZ!PLZ,i have paid for my token but no reply or msg from kplc meter n 37172483747 PLZ do smthig
Its so unfortunate that at TASSIA NEAR MWATATE HOSPITAL the transformer burst on Friday last week and the kplc staff are asking for money to fix yet we are payers and at the same time the monthly charges will be here for us to pay.
Our businesses are making losses.can kplc act before its late.
your staff are the very people who do illegal connection of power(sambaza) that affect the system and they are paid.
we are suffering yet we pay for electricity and we pay taxes.
If there is no tokens, plz return my money back to my account, coz how can you not send me the tokens,nor the massage?
Hi bought the tokens, the Mpesa showed i have paid but no tokens no reply,what is wrong with you guys?
please i have paid for my tokes but no replies and no message from. Kplc..,my meter nu is..14228617677
Have bought token on wrong meter no 37164623466
I applied for electricity for my plot in Athi River from your Mlolongo offices I have paid everything now it has become a matter of go and wait for this and that what exactly is happening with KPLC
We need light at waithaka Nairobi how do you expect us to live in the dark
ACCOUNT 3318603,
Account disconnected today, despite your systems having confirmed receiving payments in December 2017 through MPesa Or is it a question of your agents still being Analogue. i Need guidance how KPLC operates.
ACCOUNT 3318603,
Why the disconnection today, despite payments having been confirmed received by your system in December, 2017 or are the agents still analogue.
Account 33621729.
Hi,
I am asked to pay my bill as at 30th November 2017 before due date. My question is why when I am in credit?
Account 33621729.
Hi,
I am asked to pay my bill as at 30th November 2017 before due date. My question is why when I am in credit? I asked this question but no reply yet.
Kindly update me on my recent postpaid account no. since I don’t have the recent one, my previous one was 2714700