Government Services

How to Contact NTSA and NTSA Office locations

The National Transport and Safety Authority  is head quartered in Nairobi City . NTSA Nairobi office is in Upper Hill area at the old World Bank building now known as Hill Park Building opposite the Don Bosco Catholic Church on Upper Hill Road.

There is also a second office on Likoni Road that hosts the  NTSA Inspection Centre

Contacts for the Upper Hill office :

National Transport and Safety Authority

Hill Park Building; Upper Hill

Nairobi Kenya

P.O Box 3602 -00506, Nairobi

Safaricom: 0709 932 000

Telkom:      020 6632 000

The contacts for the NTSA Call Center:

Safaricom Line: 0709 932 300

Telkom Line: 020 6632 300

Email: [email protected]

Complains: [email protected]

Report corruption here: [email protected]

E-Citizen Queries:

Safaricom Line: 0709 932 300

Telkom Line: 020 6632 300

The rest of the offices are as below

NTSA Thika Thika House ,KRA Offices ,Ground Floor
NTSA Nyeri Premier Plaza, Along Kanisa Road
NTSA Meru Angaine Plaza
NTSA Embu Mugo House, Ground Floor
NTSA Nakuru Generation House, 4th Floor
NTSA Eldoret Kiptagich House, Ground Floor
NTSA Kericho District Commisioners compound
NTSA Kakamega Posta, KRA offices
NTSA Kisii Umoja Plaza, KRA Building
NTSA Kisumu Swan Centre, 1st floor
NTSA Machakos Naivas Building, KRA offices, 3rd Floor
NTSA  Voi Porters House, KRA Offices 1st Floor
NTSA Mombasa Imara Building (opposite Pandya Hospital) 1st Floor
NTSA Garissa KRA Offices, 1st Floor


HowKE Team

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20 thoughts on “How to Contact NTSA and NTSA Office locations

  • Deboragh paul

    It is quite impossible to get anyone on the telephone.
    I hope someone will answer my request here.
    I can not access my TIMS account, because when I registered I had a different telephone number to my current one. Is there anyone I could speak to who could assist me in putting in my new registered number, so that I could get onto my TIMS account? I live out in the Mara so visiting Nairobi isn’t something that I do very often. Your help would be hugely appreciated.
    Thanks for your soonest response.
    All the best.

  • Agents are ever busy, and we use our airtime to call them at least have the courtesy of telling us to call later or pick up the call, stop wasting our money spending it on airtime and you don’t help us at all. i paid for my PDL but i cant print it and it has not reflected on my account, i hope its not a way of taking money from people, and if you cannot pick up calls then don’t put your numbers on your website its useless. And please respond to us when we email or call, i get you are busy but we still need each other to move forward.

  • Rose Munyasi Nabalayo

    I have paid for smart DL and its been hours since I got feedback. I have checked my TIMs account and it has not been updated. I need a receipt or confirmation that it went through and not a means of stealing people’s money.

  • Hi,
    I wish to register with TIMS but you cant recognize my KRA pin.
    I contacted KRA customer care and told me liaise with NTSA. Kindly assit.

  • David Opiyo

    You lines are always busy or all the agents are busy like 30 minutes surely all agents can be busy that long would you be able to serve the public your Pay Bill also doesn’t work 260260 is not there and you haven’t updated the public of other pay Bill number so disgusting

  • Hi NTSA, what should one do if an application to transfer a logbook expires before the new owner accepts ownership?

    • Please reply as soon as possible.

  • Edwins ochieng otieno

    Hi! I’m Edwins I haven’t received my log book for motorcycle kMER 229L since December 2018 . despite fulfilling all requirements.kindly assist.


    Want to know if no plate i applied in September 19th is ready Reference No. TIMS-MVR-1464331

  • Joseph Namakara

    Hi NTSA. My name is JOSEPH NAMAKARA. I did my driving test and successfully passed on 29th January 2018 thereafter issued with an IDL. Unfortunately I’m yet to get a DL upto date. What’s the problem? My driving school was AA Kenya, Sarit Centre Branch, Westlands

  • Maureen Pauline atieno

    Am kindly requesting to know what went wrong since last month haven’t received my number plate for the Tuktuk for reg no. KTWB 383Q.
    Kindly respond.

    • Maureen Pauline atieno

      Am in malindi

  • Dennice Ojoy Mmbohe

    My Name Is Dennice Ojoy Mmbohe, ID No: 35764571. I Completed My Tests Last Year At Senious Advance Driving School Nairobi And I Was Issued With An Interim But It’s Now 8 Months And I Haven’t Yet Recieved My Driving Licence. I Look Forward To Here From You On What To Do.

  • I needed to enquire if there is an office busia of NTSA to update DL

  • roberts njunukha

    I bought a car as a third owner and I want to register it under my name but the second owner never transfered to his name nor did he have particulars signed by the first owner. how can I go about it.

  • zablon wangira nyongesa

    bought motorcycle n recently obtained a logbook on the name of the seller. what should I do to acquire a personal logbook without I myself presenting the sellers logbook to ntsa office in Nairobi. is it possible. what are your costs

    • The person who sold to you should login on the NTSA website and transfer the motorcycle to you…there is a fee to be paid to NTSA for them to begin processing a new logbook with your name. Once the seller has transferred the motorcycle to you NTSA account, you will need to login on your NTSA account and accept the motorcycle. After this the NTSA will take two week or so to prepare the logbook with your name. You must return the old logbook to NTSA before you are give the new logbook with your name.

  • Brian Otieno Omari

    Am called Brian Omari from migori county. I went to driving school last year and complited at July 2017 and till know I have not been issued with my original driving license what I own is an interim.. I look forward to your help so as I can move to the next level.. Driving is my future hope please I need your help.. My full names are Brian Otieno Omari Id number 35478362.God bless you people.

  • Brian Otieno Omari

    I am called Brian Omari from migori county I did driving and complited on July last 2017 and till know I haven’t received my driving license so as to proceed to another level. I did it at suna driving school located in migori town whereas my I’d number is 35478362.I wish you could help please to get it.

  • Christophrr kosgei

    Hi ntsa,I did my driving course last year an was issued with interim driving licence on 2nd Oct 2017.up to now I have not received any driving licence up to now 8 months later.what could be the name is Christopher k kosgei,I’d 20844240


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