Unblock your Safaricom line

How to get your Safaricom PUK to unblock your line

How to reset your PIN for Safaricom SIM

It happens that sometime you may lock /block your Safaricom SIM. You SIM can be blocked when you enter a wrong PIN more than three times.If this happens, you be asked to enter your PUK number .The PUK number is usually indicated on the plastic card holder that comes with a new SIM card. So keep it somewhere safe for such instances.

If you do not have this plastic SIM cardholder with you, do not fret. Safaricom has another solution for you.

Safaricom has made it possible to unlock your SIM card and keep on connecting. – Updated 21 July 2019.

What you need to unblock/ unlock your Safaricom line 

  • A working Safaricom line (You can use your friend’s phone)
  • Your mobile phone number
  •  Your ID number that was used to register for this line

Get PUK to unblock your SIM

The Procedure

  1. Dial *100# on the borrowed phone (Safaricom Phone)
  2. This lands you at self-care menu
  3. Select number 7  get PUK number
  4. Enter the mobile number of the line you want to get PUK for.
  5. You will be prompted to Enter Id or pin number(the id used to register the line or the pin number of your line)

Your Safaricom  PUK will be sent to the phone you will be using at that moment. You can use that to change your pin and unblock your Safaricom line.

Related: How to replace Safaricom SIM card yourself. 

138 Comments

  1. Layargaming

    Layargaming By mistake, I blocked my phone. My puk arrived, but it won’t unblock. Since I can’t recall where Mr. found it, kindly send me the original puk.

  2. HLK88

    HLK88 How can I get my merchant number banned so I can leave the country?

  3. Penny

    Hi how about how to get the puk 2?

  4. Chrispinus khasenye onyanga

    Hello Safaricom team,

    i have blocked my sim 0728107961 but if try getting the PUK using another working line as per the direction given, it say, connection problem.
    How can you help me

  5. Hadija mui

    I need heip,my line blocked and my id lost still id number i have forgotten.my number 0759124271

  6. Daniel Kon Ater

    Dear Customer care officer,
    My SIM card is blocked as is requiring the PUK number and I have forgotten it. Kindly I need help.

    my number is 0708035439. I will appreciate your help and I am currently overseas.

    Thanks
    Dr Daniel Kon Ater

  7. Wilsonmbugua

    Can any body help me my line have block my mpesa not working

  8. Andreana Hunt

    I forgot pin to my lgk20 and the sims and puk is locked

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  10. Ansel

    What do i do when i dont know the ID no. that was used to regester the sim
    HELP!!
    thnx in advance

    • Avanti

      You really need the ID Ansel… How was the line regsitred?

      • Fanice ouma

        I accidentally blocked my phone… I have received a puk but it can’t unblock… Please send me the original puk coz I can’t remember Mr find it.

  11. Joshua

    hey i have lost all the chances for unblocking my safaricom sim card . what should i do to unblocked my phone. my number is 0792254052…. my id number is 0276644
    its urgent if you can assist me

    • Avanti

      Did you read the article Joshua?
      That procedure works so well.

  12. susan wangu munyagia

    the above information is not helping me .am outside the country and my intention is to keep the safari com line and now for a time it blocked and i do not have the puk with me.i have tried to unblock and given out my id number and they have rejected that .this is my line incase you may assist me because now am desperate where i am now.it got blocked i had put the pin which was wrong three times later i remembered the pin which should be 1325.my line 0715034326.my id number13565516

  13. Mercy nyawira

    Please unblock my sim 0725412346 my id is 12778938. Send my puk please

  14. Mercy nyawira

    Please unblock my sim 0725412346 my id is 12778938

  15. Joseph Jabuya

    Please! please! may you send for me PUK no. 0790396445

  16. Mamadou waly dia MANGA

    hey i have lost all the chances for unblocking my safaricom sim card . what should i do to unblocked my phone. my number is 0743607810…. my id number is A01870559
    its urgent if you can assist me

    • t

      are you okey now or i can assist you

  17. Ali Hussein Mgungah

    I’m at Tanzania and i have block my safaricom number accidentally and i dont have my PUK please help me to get the PUK my numbers is +254703755957

    • Avanti

      It’s simple use the procedure above.

  18. mercy

    hi, how can I get my original pin and I don’t have the plastic card on 0792168649 BT I registered with another id

  19. Kevin masinde

    Hi i blocked my sim and used a different id to register help me get my puk 0746569794

  20. Jackton Ogallo

    Pease help me unblock my phone-0724353876

  21. Beatrice Anyoda

    hi please help me get my puk my no. is 0715034206

  22. Joyce wangari

    My safaricom sim no 0797577154 please help me to unblock the puk so I can use my sim card again.

  23. Mercy Yvette

    Hi I accidentally blocked my line and I used another id to register please help me get my puk…0727764360

  24. Abigael tarus

    Itried requesting for my puk an iwas told I have exceeded the limit until after one week to try again what’s that

  25. Priscilla

    Hi I urgently need to.unblocked my dim. My number us 0708841131. Who can I contact with my personal details to release the sim. I donk have my PUK with me.

  26. Leocadiah

    Hello I don’t have any other safaricom line to use, and I don’t remember the last top up please I only have the ID how will get the PUK kindly?

  27. Isabella broadfield

    Hi I don’t have a another safari number to contact need the puck to open my phone number 0712997219

    • Moses omukunda wesa

      Am in Uganda n Iocked my phone accidentally,I don’t have another number to call,kindly get me the puk,my no. Is 0719396837. I’d no.23186153

  28. Tabitha wambui

    Send me the puk pliz for my no 0716363510

  29. Jane

    Am Jane wangui plz can i get my puk no because my phone is blocked my no is 0726621948

    • Jeytee

      Hi Jane
      The instructions above should help you get your PUK easily.

  30. Charles

    The outlined procedure for PUK isn’t working. Response is that the ID is wrong.

    • Hi Charles,
      It means you are using the wrong id or better still try using your date of birth

  31. Hawo Roba

    help me get my puk no. my no is 0797558475

  32. David Kaloki

    my safaricom line blocked. help me cet m’y puk. phone no is 0743904163

  33. Danit

    Why does it say that you have entered the wrong Id though it’s correct?

  34. dibora

    Hello Am in Belguim and locked my Safaricom line kindly send me the puk my number 0723716005

    • dibora

      Still waiting for my puk number locked my phone number 0723716005

    • joseph githua

      How do i swap my sim since safaricom customercare ain’t responding?i have a new plate

  35. Robert kipngetich kirui

    lost my SIM card hw do I get new pin

  36. karanja

    My line blocked and when I try to follow the procedure to get puk I get a message that my Id is wrong

  37. Bravin Peace

    Hello, am a Kenyan, been using my safari-com line , but now I blocked it by mistake and am in Boston Massachusetts I can’t unlock my line, I need your help please, you can get me here +1617-792-1411 and my saf.com number that I need help ti is +2547-0448-444

    • Carrey

      Hey Bravian. Did u manage to have your safaricom line unblock… am in states n i blocked my saf line. If yes, how did u do it??

      • Jeytee

        Hey Guys
        I want to assume you have relatives here in Kenya .You can ask them to follow the procedure above. This is so because the service only works on a safaricom line. They can then send you the PUK for unlocking.

    • Jeytee

      The procedure above should work for you.Note that you need to use another safaricom line..You can borrow your friend .

  38. Munira said

    I blocked my simply and retrieved the puk but I entered as instructed but wouldn’t unlock simply card.please help.

  39. gaby

    blocked phone send puk 0707719379

    • Leah Imbusi Etende

      Hi, kindly can I get my puk have blocked my sim card.

  40. Charity Waruguru Maingi

    I am Charity Waruguru Maingi and I blocked my phone. I need the PUK to unlock it

  41. Dr. RAJESH JESHINGBHAI PATEL

    Hi I am Dr. RAJESH PATEL of Eldoret of Kenya & at present I am in India. Unfortunately blocked My Safaricom number +254725885787. Please help me to unblock my number, so pl send me PUK number. My national ID number is 28634375.
    Waiting for your prompt reply.
    Thanks.

  42. Evelyn

    My merchant number is blocked how do I get the puk am out of the country

  43. Rebecca

    Hi im in south Sudan and my number is+254724433553. Please help me unblock my sim

  44. Nicholas Mwilu

    Am in China and unfortunately have blocked my number 0727907470. kindly send me the PUK.

    • Mukabi Deogracious

      Send me your ID number, that will help me help you.

    • maurice

      send me puk for my no 0726561009

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