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How to reactivate your M-PESA Account

How to reactivate your Mpesa

Mpesa plays a critical role in the daily lives of millions of Kenyans. Data from Safaricom indicates billions of shillings move through Mpesa to facilitate lives. This means that a lot of people depend on it to do what they do to earn a living. It’s therefore important to always have the service on when you need it.

 Related read: How to replace your Safaricom SIM card

But sometimes things happens that make you misplace your SIM card or may be need to replace it with a 4th generation one. When this happens your Mpesa is deactivated on the new SIM card and means you need to reactivate it to continue enjoying the service. Safaricom has made it easy for you to reactivate your Mpesa line and you don’t need to visit an Mpesa agent or the Safaricom office

What you need

The ID number used to register your Mpesa

The date of birth of the person that registered the line

Current Mpesa PIN.

The procedure

  • To reactivate your M-PESA
  • Go to M-PESA menu
  • There will be two options in Swahili and English
  • Wezesha or activate
  • Choose Activate
  • Input your Mpesa PIN as the start key
  • Input your ID number or Date of Birth in the order DDMMYYYY

Your Mpesa is now active and ready to transact

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

35 thoughts on “How to reactivate your M-PESA Account

  • abdulrehman

    MY MPESA NOTWORKING

    Reply
  • Brunol barasa

    Am unable to access my mpesa services when I try am being told ‘not sent try again later’ how can I go about this please help.

    Reply
  • My MPESA says not sent
    Try again later
    What’s the solution?

    Reply
      • Maryamimoabwao

        My mpesa is not working today when I dial it tells me not sent try letter pliz I need help

        Reply
  • Pliz my safaricome line has no network since last month pliz need help

    Reply
  • Halima osman

    My mpesa its not working. Not sent try again later please help. 0723307652 I can’t buy airtime

    Reply
  • My phone mpesa menu is not showing transaction options after I replaced my sim card and reactivation

    Reply
  • Mary Gamema

    Kindly help with my mpesa. I have tried activating it after sim replacement but it keeps on telling me ID is invalid yet it’s the correct date and month….My number is 0722883293

    Reply
  • kiunga kumary

    am kiunga kumary my line got lost I.e
    0708393776and
    replaced it, but it
    fails to activate mpesa even
    after providing the correct iformation needed

    Reply
  • Esther Muthoni wanjiru

    Am Esther wanjiru my mpesa account is not responding Everytime I try to transact it replied “not sent try again later” my no.0719334603

    Reply
    • Update your mpesa menu please

      Reply
    • faith gathoni

      I came to Bahrain last year September and my mpesa keeps on saying “not sent,try later”,every time..it does not show my account balance at all…what do i do

      Reply
  • Emmanuel Mule

    I want to see my till number transactions through the sim I received..but when I put in a phonebi cant see anything or i how do I activate the sim?

    Reply
  • i used my mothers number before i got my id,now i want to use the same line with my id,is it possible?

    Reply
  • James Musila

    Please help..my m pesa account is not responding when i try to transact it says ‘not sent try again later’My no.0705180386.Thanks am James Musila

    Reply
    • Whenever i transact with mpesa, i receive a message telling me that my account is no available, what can be the problem?

      Reply
  • Letsoela Mazibuko

    My mpesa pin is blocked and I don’t remember what I typed earlier , how can this be solved?

    Reply
  • abdullahi shalle

    replace my lost agent no

    Reply
  • PHOEBE NJOKI TANYASIS

    I WANT TO CHANGE THE REGISTRATION NAME TO MARION GATHONI WAINANA, NO. IS 0722 568 608

    Reply
  • LUCY WANJIRU

    I WOULD LIKE TO ACTIVATE 0707740625 ON MPESA

    Reply
  • i cant activate my mpesa after changing ownership,help 0700079403

    Reply
  • Ray Oduor Aringo

    I am Ray Aringo. After replacing my lost sim card am unable to reactivate my mpesa account. I have given both date of birth & ID No. correctly yet it tells me they are invalid. Calling mpesa no.234 they give the same message. Are they serious? My tel. No.0701774401.

    Reply
  • dennis mwangi macharia

    Am Dennis mwangi my line got lost I.e 0792048260 and replaced it, but it fails to activate even after providing the correct information

    Reply
  • My safaricom line has been registered with two ID one I used it in registering it inline and the other in mpesa now my mpesa is not working wat do I do?

    Reply
  • Eric Chite

    my mpesa account is blocked,need your help.

    Reply
  • agusta nyaga

    kindly help me reactivate line 0714211790
    reach me vie 0724393542

    Reply
  • Hey I like to register my number 0779540751 to m pesa help me on that

    Reply
  • Phyllis-Wangui Kamau

    Dear Team, I bought my Safaricom Line number 0720019185 with Mpesa account in August 2015 during my visit home (I reside in Germany)…which was still active mpaka June 2016 juu nina mpaka Mshwari…My old fon broke, bought another Fon with 2 Sim cards, one being this safaricom no. 0720019185 n the other one niyahapa +49 1575757 **** Nevertheless, I can’t access to my Accounts. Evetytime I send a request, it fails. Pls advice asap what to do juu, I need to make some transactions at the end of this month, using this Mpesa/Mshwari accounts.

    Regards:

    Phyllis-Wangui Kamau

    Reply
    • What is your I’d number and older pin

      Reply
  • Aggrey watulo

    I have a phone whose mpesa account is blocked. I cannot key in my pin number to access mpesa. I cannot also send a message to friends. what can I do? phone number, 0719894160
    I’d no 27966037.
    name Naomy Abayi

    Reply
  • Josphat mwiti ngiliki

    My name is josphat mwiti ngiliki,kenya natoin id is 28253055,today i well buy a new sim card of safaricom card,how to get m-pesa pin,mobile number is 0798860007,mobile pin is 6742,

    Reply
  • ok and if one cannot remember the previous mpesa pin what can one do?

    Reply
  • This was quite helpful , i lost my phone and replaced my line

    Reply

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