How to Recover a Compromised Google account
If your Google account has been compromised, you must act quickly to regain control and secure your data. The recovery process depends on whether you still have access to the account. To Recover a Compromised Google account follow the these steps.
- If you cannot sign in
If a hacker has changed your password or recovery information, follow these steps immediately:
- Go to the Account Recovery Page: This is the only official way to recover a Google account.
- Answer Security Questions: Google will ask questions to verify your identity. Answer as many as possible; if you aren’t sure, take your best guess rather than skipping, as wrong guesses do not kick you out of the process.
- Use “Try Another Way”: If you cannot access a specific recovery method (like an old phone number), click “Try another way” to see alternative verification options.
- Use Familiar Tools: For the best chance of success, use a device (phone, laptop) and a browser you have previously used to sign in, and stay in a familiar location like your home or office.
- If you still have access
If you can still log in but suspect unauthorized activity, secure your account immediately:
- Change Your Password: Create a strong, unique password that you haven’t used before.
- Review Account Activity: Go to the Recent Security Events panel to check for logins or changes you don’t recognize. If you see something suspicious, select “No, it wasn’t me”.
- Manage Devices: Check the Your Devices list. If you see an unfamiliar device, select it and click Sign out.
- Check Third-Party Apps: Review apps with account access and remove any that you do not recognize or no longer use.
- Post-Recovery Security Steps
Once you regain control, take these steps to prevent future hacks:
- Enable 2-Step Verification (2FA): This adds a second layer of security (like a code sent to your phone).
- Update Recovery Info: Ensure your recovery phone and email are current.
- Run a Security Scan: Use a trusted antivirus to scan your devices for malware or keyloggers that may have stolen your credentials.
- Contact Your Bank: If you had credit cards or financial info saved in your account, alert your bank to watch for unauthorized charges.
