Losing your original KNEC certificate can be a massive headache, but knowing how to replace your KNEC certificate shouldn’t be. Since the Kenya National Examinations Council doesn’t issue duplicates of the original document, you must secure an official Letter of Certification to serve as your formal academic proof for employers or higher education.
This guide simplifies the process to replace your KNEC certificate via the KNEC QMIS portal, covering the essential police abstract requirements, current Ksh 5,220 application fees, and the 15-day processing timeline. Whether you’re dealing with a lost KCPE or KCSE document, follow these steps to restore your credentials with the official KNEC Query Management system
- Required Documents
Before starting your application on the KNEC QMIS Portal, ensure you have scanned copies of the following:
Pre-Application Checklist
- Result Slip or Certificate Copy: A scanned copy of the lost certificate or your official result slip.
- Note: For KCPE exams before 2013, result slips are mandatory.
- Police Abstract: An original document specifically reporting the loss of the certificate.
- Legal Affidavit: A sworn statement from a Commissioner for Oaths or Advocate of the High Court.
- National ID or Passport: A clear scan of both sides of your identification document.
- For minors (under 18): Provide a Birth Certificate plus a parent/guardian’s ID.
- Confirmation of Identity Letter: Obtain this from the Registrar of Persons (located at the NSSF Building, 7th Floor, Upper Hill, Nairobi, or your local Civil Registrar).
- Passport Photo: One high-quality, color passport-sized photograph (300 x 300 pixels for upload).
- Proof of Name Change (If Applicable): If your current name differs from your exam records, you must attach a Marriage Certificate or a Kenya Gazette Notice.
- Note: KNEC does not accept affidavits for name changes.
- Application Procedure (Online via QMIS)
- Register: Access the QMIS Portal and create an account using your full name, mobile number, and email. Your login credentials will be sent to your email.
- Apply: Log in and select the “Lost Certificate” option.
- Enter Details: Provide your Index Number, Examination Type (KCPE/KCSE), and the Year of the exam.
- Upload: Attach all the scanned mandatory documents listed above.
- Payment: Once KNEC verifies your documents, you will receive an SMS with a Pay-bill and Account Number. The fee is KES 5,220 (inclusive of VAT).
- Collection and Timeline
- Processing Time: It typically takes 15 working days for the letter to be ready after payment.
- Collection: You will receive an SMS alert to collect your Certification Letter in person from the KNEC Head Office (New Mitihani House, Popo Road, South C, Nairobi). You must bring your original ID for verification.
Important: If you do not collect your letter within two years of application, it will be disposed of without a refund
