Government Services

How to Replace Your NHIF Card

NHIF is now a fully-fledged health insurance cover, meaning you need to present your NHIF card at the hospital if you need to pay with NHIF. This means if you misplace your NHIF card, it will be hard for you to receive treatment and pay with the card. You therefore need to replace your card immediately you misplace it to continue enjoying NHIF services.

What  You Need to Replace Your NHIF Card

  • Your membership number
  • a fee of 100 shillings deposited at the bank

Procedure of Replacing Your NHIF Card

  • Make a payment of 100 shillings. You can deposit that money at either KCB, NBK, Equity or Cooperative Bank.
  • Visit the nearest NHIF Office or Huduma Centre
  • For Huduma Centre ask to be directed to the NHIF desk
  • At NHIF offices just inquire at the reception about NHIF card replacement
  • Present the deposit slip to the clerk and you will get a replacement of your Card.

The NHIF card is an important document that is required if one is to enjoy NHIF services .You need to present the card at the hospital for you to receive treatment.

This mean you need to always have your NHIF card at hand.Loosing it may be depressing but if it happens that you loose it, here is the procedure on how to replace your NHIF card.

The process of replacing your NHIF membership card is simple and takes a very short time to accomplish.

The Procedure

You need to have your membership number.

Deposit one hundred shillings in the NHIF accounts at KCB Bank, Cooperative Bank or National Bank of Kenya

Related:How to check your NHIF number in case you misplaced the card

Visit the closest NHIF office .You can also do it at the nearest Huduma centre.(At Huduma be sure to pick  the NHIF ticket, at their offices ask for the card replacement desk.

NHIF offices locations

National Hospital Insurance Fund (N.H.I.F) Nairobi Branches

  • Head Office Nairobi

Address: Corner of Haile Selassie and Ragati road. Opposite Kenya National Library, Ragati Rd, Nairobi, Kenya

Phone: +254 20 2723255

Hours: Closing soon · 8AM–5PM

  • Industrial Area Office

Address  : Liberty House, Mombasa Road opposite Imara Daima Junction

Phone: +254 20 55 0768

Hours: Closing soon • 8AM–5PM

  • Kenyatta National Hospital                

Phone: (020) 2723305

  • Eastleigh, Sunrise Shopping Mall

Phone: (020) 8055788

  • Pumwani Maternity Hospital.

Phone 020-67632972371981

  • Westlands, Bandari Plaza, 1st Floor, Woodvale Groove

Phone: (020)4452462 / 4449922

  • Kangemi, Palace Building Opposite Cooperative Bank

Phone: (020)4452462 / 4449922

  • Buruburu, Buruburu Business Complex, 3rd Floor Mumias Road

Phone: (020)-2465577 020-7786690

  • Gikomba, Gikomba House Kombo Munyiri Road 1177-00515

Phone: (020) 2047161 / 2210026

  • Mama Lucy Kibaki Hospital, Mama Lucy Kibaki Hospital, Spine Rd off Kangundo Rd

Phone: 020 – 2659608

  • Ruaraka, Sabaki Centre, 1st Floor, Outering Rd 1105-00618, Ruaraka

Phone: (020)- 2465578


National Hospital Insurance Fund (N H I F) Coastal Region Branches

  • Mombasa NSSF Building Ground floor, Nguruma Rd

Phone: (041)-224360 / 2227463

  • Kwale, Ukunda Ali Mbarak Bldg., Gd floor, Beach road

Phone:  (040)3202904 / (041)2011054

  • Kilifi, Kilifi Equity Building 1st floor, Kwa Charo Wamae Road

Phone:  (041) – 2011024 / 7522414

  • Kilifi, Mariakani NHIF Office Next to Total Service Station

Phone:  (051) – 7333077

  • Kilifi, Malindi Barani Plaza 1st floor, South Wing Jomo Kenyatta Road

Phone:  (042)31269 / 31270 / 2011053 / 07753960092

  • Kilifi Mtwapa               Shella Properties Ltd      1423 Malindi

Phone:  020-2588865

  • Tana River, Hola Rayaan Complex, Hospital Rd     1423 Malindi

Phone: 020-8032490 / 2011050

  • Lamu, Lamu Zawadi Hse (Sea front Rd)

Phone: 041-2011052

  • Taita Taveta, Voi Mughonyi Plaza,1st Fl

Phone: (043)2030052 / 2030547(020)2437484

  • Taita Taveta Taveta  Taveta Sub County Hospital

Phone: 0721820409

HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

11 thoughts on “How to Replace Your NHIF Card

  • hey?I registered long time ago but i don’t have the card for can I get it please

  • Is there an account for NHIF in all co-op bank branches for depositing the 100

  • Stephen CALVINCE

    I lost my card long ago how can I go about it. I want to start paying again. What next?

  • Charles

    I lost my card 6months ago what are the requirements

  • Which opticians accept NHIF card?

  • hi, i went to huduma centre kenyatta avenue but was told there was no nhif that I should go to my branch. What does that even coz the lady was not in a mood to explain???

  • Humphrey karani

    After i add dependant on my card i.e. my kid….can i use my card instantly for his/her treatment.

  • Thank you for the guideline.


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