How to Retrieve your iTax Password Online
The tax man would be on your case around June, well by then you should actually have filed your tax returns on the new iTax system. Considering that iTax is new, you probably just signed up and never thought of keeping the iTax password for future use. These happens even to the very best of us, we have many passwords remembering the iTax password is the last thing on our mind. Well worry not, let’s try and figure out how to retrieve the iTax password in case you have forgotten it. In simple steps, here is how to use the “forgot password” button on the Kenya Revenue Authority iTax website.
What you need
- Your KRA pin number
- Working email plan (this would be the email address used to sign up on iTax)
- Answer to the security question set when signing up (You will find this details in the email address used for iTax) :- admin.iTax@kra.go.ke
Procedure
- Go to the iTax portal page
- Go to “enter pin or user id” on the left upper part the page fill in your pin and click continue
- On the bottom left of the page click on the “Forgot Password or unlock account”
KRA forgot password/unlock account - A new window opens here pick your security question from the drop down menu
- Provide the answer to the security question and click submit
- A reset password will be sent to your email address
- Check your email address after sometime. Log in with the reset password
- It will prompt you to change the password to something you will remember
RELATED ARTICLES: How to file your employment income tax returns
i am anable to login in my kwa portal, how do i do that?
Hi,
You need to visit the nearest KRA office for help
I can’t remember my email password neither do I remember my kra password can you push the kra password to this email kipngetichfielden@gmail.com
Kindly visit any KRA branch in town and state your problem. If its changing your main e-mail address then they will do it for you. Mine was recently changed because of the same problem. Go they will help u.
I am trying to log in to my KRA portal, but I don’t know old password, can you please help me?
how do i get my old password
i want to change the email i used to apply for my KRA PIN since i cannot access it does not exist now thats why i want to reset my KRA i-tax password
Hi
You have four option ..call,email,use kra online help or visit your nearest KRA office…
i want to reset my KRA i-tax pass word since i cannot access the email i used to apply for my KRA PIN it is no longer existing.
Hi. i have managed to set the password. The old password refers to the password sent to the email by the kra system and not the forgotten password.
i have followed you instructions but i am unable to complete the process because I am requested to enter the old password i cannot remember. what do i do please
fORGOTTEN MY PASSWORD AND I NO LONGER USE THE OLD E-MAIL ADDRESS
i forgot my password.would you please assist with a new password?
Go to the kra website at https://itax.kra.go.ke/KRA-Portal/, Enter your KRA PIN and click continue. On the next page click on the forgot password link. A new password will be send to your email.
Email controlroom@kra.go.ke for assistance.
Your office at railways club has given me a password that is not valid our pin is P051473121R we need to file returm\ns the old email is invalid as at now .plz send password to hmumangi@yahoo.com. I had requested for a change from XPLODMIC@GMAIL.COM
Im not able to log in after being given password by your office at Railway club our pin is P051473121R and i had requested the email to be changed to hmumangi@yahoo.com but on check in the system they have not changed.I need to reset my password to file returns
i can remember my password how can i reset my password without the security question.
Goodmorning,
I have never gotten the email that has my password.kindly assist
Contact callcentre@kra.go.ke or call KRA on 0711099999/4999999
Most likely the email you are checking is not the one you used to to sig up for ITAX. Contact callcentre@kra.go.ke or call KRA on 0711099999/4999999
Kindly if i reset my password because i could not remember it, how again am i required to put the old password to complete the reset process? stuck here, kindly help.
Anytime you reset, the password is send to your email. Check your inbox for an email from kra and us that to login.
remind me my kra password plz 0708811970
Go to https://itax.kra.go.ke/KRA-Portal/ follow the steps below. The password will be send to your email address.
Step 1:
Step 2;
Hi, i have already forgot password and the new password was send to my email, still when i user the new password it tells me, invalid username or password please assist i have dont reset of password over 5 times but i cant login. thank you.
Kindly assist me access my Itax password
Go to https://itax.kra.go.ke/KRA-Portal/ follow the steps below. The password will be send to your email address.
Step 1:
Step 2;
Kindly assist me to access my KRA passwaord
Go to https://itax.kra.go.ke/KRA-Portal/ follow the steps below. The password will be send to your email address.
Step 1:
Step 2;
the password sent to reset is not working
hello, i forgot my password. i have contacted the kra and have been sent the new password but it is not working.
resetting my password is not working at all. please help
Hi I have reset my password twice from yesterday and today and when i try the new password given is still not logging me in..”please check your password”
Hey
Try using the on screen keyboard to type in the password.
And i can’t remember it. How will i get the password for the KRA Web portal. Kindly assist.
Hi,i no longer use the email address which i used when i was registering my KRA PIN.
i was sent a new password but i still cant log in since i forgot my old password.help
linetfondo@gmail.com.com
I have gone to the recovery page, but after putting in my id and it automatically says your password has been sent to your email address, but when i check my email it has no password.
I forgot the pass word
please i forgot my password sent me.
Should I share my itax password when asked by my employer?
Not adviced. Do the itax return yourself.
Hii.Can I share my I tax password with my employer?
Not advised. Do the itax return yourself.
Please Send Me My Password
if my password was sent to my old email address that i cant remember its password either,can that password be sent to my new email?
I have tried to reset two itax portal accounts passwords with yahoo mail but the return itax admin mail with the reset password never shows up, how can i solve this??????
How do I sign up in itax
check out the guide KRA ITAX registation at http://www.how.co.ke/how-to-register-for-your-kra-pin-online/
requesting for KRA password via new e-mail
please send me password
Contact your local KRA office and give them your ID number to get details of your PIN or send an email to ControlRoom@kra.go.ke . Alternatively, you may contact our KRA Online support staff on this number: 020 2815059
Once you get your PIN number, you can register online and print the PIN details on any available printer.
i was send my kra password but it cant open again.what can i do?
My password was sent to an old email address which I don’t remember the password, can my password be sent to my new email address? yveakinyi@yahoo.com.
WHEN AM TRYING TO file kra returns.it is asking for old and new password yet i know only the new/help please
i remeber my company pin&password.but when i try nil return.it show me that the account user name.i able to log in.some time era.
I haven’t received the password
I have followed the procedure above and I still can not reset my password am being asked to re-enter old password which I forgot
The Itax portal does not give me the option of “Forgot Password or unlock account” how then can I reset the password
i have followed the procedure to reset the itax password and received it on my email, bit now i am being asked about the old password which i cant remember
hallo. i have followed the procedure but i havent recieved any email.
i am not sure which email address is listed on your portal.
regards,
M
I cant even remember my old password how can I reset it without being asked it..
Why you are prompted to submit your old password. You are unlocking the portal because you forgot that same password. It doesn’t make sense.
Hi
You don’t need your old password for this procedure ….were you prompted for your old password?
same here. I am resetting the password because I can’t remember the old one. why am i being prompted to put the old password?
Oscar have you tried the procedure above? What reply are you getting?
am unable to reset my password, kindly assist.
Hi Evans ….Please follow the procedure above.