You can track Kenya Power outages online through official, social, and third-party channels to view scheduled maintenance or report real-time outages. The main methods include the KPLC website, the MyPower App, and social media channels.
You can track both planned maintenance and unplanned outages in Kenya through several official digital channels.
- Planned Maintenance Disruptions
Kenya Power (KPLC) publishes schedules for planned interruptions required for network upgrades and maintenance.
- Official Website: You can view the latest interruption notices directly on the KPLC Planned Interruptions page.
- MyPower App: Download the app (available on Android and iOS) to view a “Planned Interruptions” segment on the home screen.
- X (formerly Twitter): Follow @KenyaPower_Care for daily updates and PDF notices for different regions.
- Unplanned Outage Tracking & Reporting
If your power is out unexpectedly, you must report it to get a reference number, which is then used for tracking the status of the repair.
- MyPower App: Select “Report Power Outage” on the homepage. Once submitted, the app provides a complaint number you can use for tracking.
- *USSD Code 977#: Dial *977#, select “Report Incidences,” then “Power Outage.” You will receive a reference number via SMS for follow-up.
- Self-Service Portal: Register on the KPLC Self-Service Portal to lodge supply queries and track service requests.
- SMS Service: Text the word “OUT” to 26633 to report and receive updates.
- Third-Party Alert Services
For proactive notifications tailored to your specific area, you can use independent platforms:
- Power Alerts Kenya: A subscription service at poweralerts.co.ke that sends instant notifications to your phone about planned power outages in your specific location.
- PawaSwitch: An online tracker found at pawaswitch.com designed for real-time monitoring of Kenyan power outages and status.
Note: When reporting an unplanned outage, always keep your meter number (prepaid) or account number (postpaid) ready to ensure your report is pinned to the correct location
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