How to Verify Your ID on Starlink Kenya

To keep your high-speed satellite internet running without a hitch, you must verify your ID on Starlink before the Communications Authority of Kenya’s deadline. Skipping this simple step could lead to an unexpected service cutoff, so don’t wait until the last minute. This quick guide breaks down exactly how to upload your documents online and which authorized retailers you need to visit to stay connected across Kenya

Starlink now requires all Kenyan users to verify their identity to comply with local regulations and ensure service continuity. Failure to verify by the deadline (April 30, 2026) may result in account suspension.

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Preparation Checklist:

• A clear photo of your National ID (Front & Back) or Passport.
• A smartphone with a working camera for a “Liveness Check” (selfie).
• Access to your Starlink App or Starlink Account Portal.

Step-by-Step Verification Process

Step 1: Log In to Your Account

• Open the Starlink App or go to the official login page.
• Enter your registered email and password.

Step 2: Locate the Verification Banner

• Look for a notification banner at the top of your dashboard stating “Action Required: Verify Your Identity” or “Update Account Information.”
• Click “Verify Now.”

Step 3: Choose Your Document Type

• Select Kenya as the issuing country.
• Choose between National ID or Passport.
  • Note: Using a Kenyan ID is usually faster for automated verification.

Step 4: Upload/Capture Photos

• Follow the on-screen prompts to take a photo of your ID.
• Pro Tip: Ensure you are in a well-lit room and there is no glare on the ID card. All four corners of the document must be visible.

Step 5: The “Liveness” Selfie

• The system will ask to access your camera.
• Position your face within the oval on your screen.
• Follow instructions to move your head slowly or blink to prove you are a real person.

Step 6: Submit and Wait

• Review the details and hit Submit.
• Verification usually takes 5 minutes to 24 hours. You will receive a green “Verified” checkmark next to your account name once successful.

Authorized Verification Locations

In Kenya, you must visit an authorized retailer in person by April 30, 2026, to verify your identity as required by the Communications Authority of Kenya (CA).

While Starlink uses a broad network of retailers, the following major partners are confirmed to handle hardware and support services in Kenya:

• Carrefour (Majid Al Futtaim): Verification is available at various hypermarket locations, including:

• Nairobi:Two Rivers Mall, Sarit Centre, The Hub Karen, Galleria Mall, The Junction Mall, BBS Mall, Thika Road Mall (TRM), and Mega (Uhuru Highway).

Kisumu: United Mall.

• Naivas Supermarkets: Select Naivas outlets also serve as authorized retail points.

Specialized Resellers & Hubs:

• Redington Kenya:Based at Whitefield Place, Westlands, Nairobi.
• Text Book Centre:Designated branches nationwide.
• Spacelink Kenya:Located at their Nairobi Hub (visits by appointment only)

Additional Official Retail Partners

Starlink’s official support documentation lists numerous other authorized entities across Kenya that may facilitate this process:

• Al Imaan Technologies
• Anisuma Traders Limited
• Elite Digital
• Jumia Kenya (Check local collection centers for in-person verification availability).

Important: Before visiting, ensure you have submitted your details via the Starlink App or dashboard. You must carry your original National ID or Passport and your account details

Troubleshooting Common Issues

• “Document Not Recognized”: This often happens with the old (large) Kenyan IDs. Try using your Passport or the new Maisha Namba card if you have one.
• Address Mismatch: Ensure the service address in your Starlink profile matches the general region on your ID.
• Expired ID: Starlink’s system will reject an expired Passport. Ensure your documents are current.