How to Check Kenya Power Meter Number (KPLC Guide 2026)

Quick Answer: To check your Kenya Power meter number, enter the correct code on your prepaid meter keypad (e.g., #100# for Conlog or 804 for Hexing). You can also dial *977#, check previous token SMS, or contact Kenya Power support.

Finding your Kenya Power meter number is essential when buying tokens, managing your account, or contacting support. According to official guidance from Kenya Power and Lighting Company (KPLC), there are several reliable ways to retrieve your meter number depending on your meter type.

Method 1: Check Meter Number Using Your Meter (Official KPLC Codes)

This is the fastest and most recommended method by KPLC.

CIU-PLC 75#

000# and 100# can also work on other meters

Once entered, your 11 digit meter number will appear on the screen.

Source: KPLC Prepaid Meter FAQs

Tip:

If you don’t know your meter type, try each code until one works.

Method 2: Use KPLC USSD Code (*977#)

KPLC provides a self-service USSD platform for customers.

1. Dial *977#
2. Select Prepaid Services
3. Choose Meter/Token Services
4. Follow prompts to view your meter details

This service works across all Kenyan mobile networks.

Method 3: Check Previous Token SMS or M-Pesa Receipt

If you’ve ever purchased tokens:

• Check your M-Pesa SMS confirmation
• Review messages from Kenya Power

Your meter number is always included in token purchase transactions via Paybill 888880.

Method 4: Contact Kenya Power Customer Care

If all else fails, contact KPLC directly:

• Call 97771 (Customer Care)
• Email or reach out via official social media channels

You may need to provide identification or account details for verification.

Alternative Method: Check Your Meter Physically

Some meters have the number printed on the device or meter box.

This is less reliable but can work if the label is still visible.

Why Your Kenya Power Meter Number Is Important

• Buying electricity tokens
• Tracking electricity usage
• Resolving billing issues
• Customer support requests

Common Issues and Fixes

Meter Code Not Working

• Try a different code based on meter type
• Ensure correct key entry

Meter Screen Not Displaying

• Check power supply to the CIU device
• Restart the unit

Still Can’t Find Meter Number

• Use USSD *977#
• Contact KPLC support

Related Guides :

How to buy kplc prepaid tokens

FAQs: Kenya Power Meter Number

How do I check my Kenya Power meter number quickly?

Use your meter keypad and enter the correct code (e.g., #100# for Conlog). This is the fastest method.

Can I check my meter number without the meter?

Yes. Dial *977# or check your M-Pesa transaction messages.

What is the KPLC Paybill number?

The official Kenya Power Paybill is 888880.

Is the meter number the same as the account number?

No. The meter number is specific to your prepaid meter, while the account number applies to postpaid billing.

Conclusion

Checking your Kenya Power meter number is straightforward using KPLC-approved methods. The most reliable option is using your meter keypad codes, followed by the *977# USSD service or checking past token purchases.

For accuracy and security, always rely on official Kenya Power channels.