How to Register for KCB Simba Points (2026 Guide) – Step-by-Step
KCB Simba Points is a free loyalty program by KCB Bank that rewards customers every time they transact using KCB services.
If you’re wondering how to register for KCB Simba Points, this guide walks you through the official process using USSD (*522#), the KCB mobile app, or a bank branch.
✅ Quick Answer
To register for KCB Simba Points:
- Dial *522#
- Select My Account
- Choose Simba Points
- Accept Terms & Conditions
- Tap Enroll
You will receive an SMS confirmation once registration is successful.
📱 Method 1: Register via USSD (*522#)
This is the fastest and most recommended method by KCB.
Steps:
- Dial *522# on your phone
- Select My Account
- Tap Simba Points
- Accept the terms
- Click Enroll
✔ Works on any phone (no internet required)
📲 Method 2: Register via KCB Mobile App
You can also enroll using the KCB Mobile Banking App.
Steps:
- Open the KCB App
- Tap the menu (☰)
- Select Simba Points
- Enter your PIN
- Tap Enroll
✔ Ideal for smartphone users
🏦 Method 3: Register at a KCB Branch
If you prefer in-person assistance:
- Visit any KCB branch
- Request Simba Points registration
- Fill in the required form
📋 Requirements to Register for KCB Simba Points
- Active KCB bank account
- Registered mobile banking (*522#)
- Valid mobile banking PIN
🎯 What Are KCB Simba Points?
KCB Simba Points is a loyalty rewards program where customers earn points when they:
- Use KCB debit or credit cards
- Transact via mobile banking
- Take loans or use banking services
You can redeem points for:
- Airtime
- Cash
- Other rewards
🔗 Related Guides
❓ FAQs About KCB Simba Points Registration
1. Is KCB Simba Points registration free?
Yes. According to KCB, enrolling in Simba Points is completely free.
2. How long does registration take?
Registration is instant. You will receive an SMS confirmation immediately after enrolling.
3. Can I register without the KCB app?
Yes. You can use *522# on any phone without internet access.
4. When do I start earning Simba Points?
You begin earning points immediately after successful registration.
5. Can I register without mobile banking?
No. You must first activate KCB mobile banking (*522#) before enrolling.
📌 Final Verdict
Registering for KCB Simba Points is quick and straightforward. The easiest method is:
*522# → My Account → Simba Points → Enroll
Once enrolled, you start earning rewards automatically every time you use KCB services.
I installed KCB app,once i open its refering me on how to activate it or will be back soon and had been so severally, pls help
Hey
You need to visit the branch to get the app activated .
My KCB app is telling me ‘”failed from loyalty systems” what does this mean? Am not loyal?
Hi Victor,
You will get faster help from the KCB twitter handle @kcbgroup here is the direct link
https://twitter.com/KCBGroup
How do I activate or change the system password to my preferred pin
Hi Hesbon
You need to be setup to be able to do this. The set up is done at the bank.