Work and Career

How to Be a Mystery Shopper in Kenya

Are you looking for a side hustle in Nairobi? Mystery shopping can be a double rewarding job. You get to buy or eat  for free as well as get paid to do that.

What is Mystery Shopping?

Mystery shopping is when a company hires investigators to pose as customers of their own company in order to receive an independent report on the customer experience. The report can include the evaluation of the service quality provided by their staff, presentation of the staff, appearance of the business and whether any other business or franchise policies are being followed. Some businesses also hire Mystery Shoppers to visit their competitors to obtain useful competitive intelligence.

In Kenya mystery shopping can be said to be still at infancy stage, only a few smart companies utilize it. However, the future of mystery shopping looks very bright. More and more organizations are taking a keen interest in their customers and seeking to use the customer experience as a differentiator. Such organizations would not only benefit from a new staff going undercover and experiencing service but also by utilizing mystery customers.

How do you Become a Mystery Shopper 

All you need to do is sign up with a mystery shopping company and you are good to go. There are a number of mystery shopping sites that you can sign up with. The good this is they are online so you don’t have to run around looking for them.

Below is a list of some of the Mystery Shopping companies in Kenya


Buyology is a mystery shopping company that aims at improving the Kenyan customer experience and identifying profit opportunities.

They provide jobs for mystery shoppers who make money by providing feedback on their experience.

Opinion hero

Opinion Hero provides interested individuals with the opportunity to share their opinions in surveys, market research, product tests, service tests and group discussions and be rewarded.

These are just  a few of the companies that do mystery shopping in Kenya. We will continue updating the list as time goes.


HowKE Team

Here to give precise how to guides. Helping you,Know Everything!

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